COVID-19 Procedures

We want all our guests to have an amazing stay with us in Morzine, and in order to offer reassurance during these uncertain times we have adjusted our policies and procedures to enable you to book with confidence, and make the most of your next mountain getaway.   


Your stay in Morzine 

We want you to have a fantastic and healthy stay with us in Morzine. We continue to pride ourselves on high cleaning standards and have put additional measures in place to protect you and give you peace of mind during this uncertain time. 

Our cleaning team will be trained on our Covid-19 specific cleaning best practices, and will also be supplied with fresh PPE for each property they enter (gloves, masks and shoe covers). 

Our properties are thoroughly cleaned and disinfected by our cleaning team prior to your arrival, with stringent cleaning protocols. Special attention will be paid to high contact areas for example, door handles, light switches, tv remotes, keys and key boxes. For reassurance, we’ve removed non-essential items from our properties and are providing guests with a selection of disinfecting cleaning products for use throughout your stay.

For Summer 2020, we will be offering a virtual check in by video call, but rest assured our in-resort staff remain very much on-hand to assist you during your time in Morzine. Should you need us in person, social distancing measures will be respected to protect both you and our team. 

Prior to your summer arrival, we will email you helpful information about resort and activities available for your reference.

Flexible Booking

We’ve implemented a flexible, risk-free booking policy for new bookings, to give you peace of mind in planning your next mountain adventure.

For new Summer 20 bookings, we have introduced a 100% refundable policy if COVID-19 travel restrictions are in place for your holiday dates. For full details, click here

For new Winter 20/21 bookings, we are offering free cancellation and amendment options for bookings made before September 1st 2020. For more information, click here

Whilst we are all adapting to these new times, we will do all we can to ensure your health and wellbeing during your stay with us in Morzine. If you have any questions at all about the details of our cleaning protocols or other steps we have taken to ensure you have a safe and enjoyable stay with us, please do not hesitate to ask.

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