Terms and Conditions

These Terms and Conditions apply to bookings made before 31st August 2020 only. For bookings made since then, please click here.

————  Update 8/5/20 ————

Please find our standard terms and conditions below.



We are being kept updated by the Morzine Tourist Office and we are hopeful that summer season will run as planned. As we see how things unfold, we have introduced some new terms for Summer 2020:

SUMMER 2020 EXISTING BOOKINGS (All Summer 2020 bookings made before 15/3/20)

The final balance payment due date to 4 weeks prior to your arrival in Morzine. We will be in touch with all bookings prior to this date with an update from resort. 

If final booking payments are unpaid by 4 weeks prior to arrival, this will be treated as a cancellation (as per our terms and conditions).

Booking deposits remain non refundable, however if at final balance due date, UK and/or French travel restrictions remain in place*, guests are invited to move the booking to later Summer 2020 dates. This will be arranged directly.


As per Section 8 in our below terms and conditions, it is a condition of booking that you have adequate travel insurance to cover you for the period while you are on holiday at Treeline Chalets. This means you should have adequate insurance in case of cancellation and you need to speak to your travel insurance provider if you decide to cancel.

NEW SUMMER 2020 BOOKINGS (All bookings made from 1/5/20):

For any new summer 2020 booking, we are offering a 100% refund policy in the event of cancellation due to COVID–19 travel restrictions*.

Please note if your original flight is cancelled, but other travel options are available, you will not be able to receive a full refund if you choose to cancel. 

* FCO/French Government advises against travel to Morzine or France or Europeans borders are closed for non essential travel.

WINTER 2020/21

NEW WINTER 2020/21 BOOKINGS (All bookings made from 27/4/20)

Due to the current uncertainty, for new Winter 20/21 bookings up until 1st September 2020, we are offering a free cancellation or amendment option to give peace of mind. This term will apply up until 1st September 2020 and we are hoping that before then, we will know more about the current situation. We will be in touch before this date, then you can either agree to our updated terms and conditions, make an amendment (subject to availability) or get your deposit fully refunded if you do not wish to continue with your booking.

We reserve the right to withdraw this offer at any time.


————  End of Update 8/5/20 ————


These are the terms and conditions for Treeline Chalets Ltd. Treeline Chalets Ltd company no. 6941877 is registered in England and Wales at DELL FARM, DIRTHAM LANE, EFFINGHAM, LEATHERHEAD, KT24 5SE, UNITED KINGDOM.


The terms and conditions of this document together with your holiday booking confirmation received by email, comprise your agreement between Treeline Chalets Ltd and all those listed on the booking form. No contract exists until payment of deposit is received and processed.


Once Treeline Chalets Ltd has confirmed availability and sent the booking confirmation email, they will hold the accommodation for a period of 7 days, in which time they must receive a deposit of 30% of the total amount or £150 for each person in the party (whichever is more).  The total amount outstanding must then be paid in full 10 weeks prior to the arrival date.  If the booking is made less than 10 weeks prior to arrival date then the full amount is due at the time of booking. It is your responsibility to check all details on your booking form at time of booking and inform Treeline Chalets of any mistakes or discrepancies. If for some reason you decide to change your flight details you must inform Treeline Chalets immediately and there may be an administrative charge to cover for pre-made arrangements by Treeline Chalets.  The group leader is fully responsible for himself/herself and all other members of the group for all matters relating to the booking, thus he/she will be personally responsible for all monies outstanding from the members listed on the booking form.  If there is, for any reason, a change to the group leader or a change in the party members, Treeline Chalets must be notified straight away and updated booking form must be signed off.


The catered weekly prices stated are for 7 nights accommodation, breakfast for 7 mornings (2 self-serve), afternoon tea and evening meal with wine for 5 nights (2 staff days off). Lunch is not provided. The self-catered weekly prices stated are for 7 nights accommodation. Prices do not include transfers to and from Geneva airport, lift passes, equipment hire, lessons, insurance, or childcare.  At the time of printing our prices are true and correct, however we do reserve the right to increase or decrease the prices at any time.


If you wish to change your booking we will do our very best to accommodate the change, but we cannot guarantee that we will be able to do so.


Deposit payments of 30% are required on booking. An invoice for the final balance will be sent to you 12 weeks prior to your arrival date showing the remainder of the balance due on your holiday.  This must be paid no less than 10 weeks prior to your arrival date.  If the final balance is not received within 10 weeks of your arrival date, Treeline Chalets reserves the rights to cancel the booking and any deposits paid will be forfeited.  We will make every effort to contact you within this period but if payment is not made, Treeline Chalets reserves the right to re-book the chalet without further notice.  In the event of a dishonoured payment the group leader will be contacted and asked to make payment by other means, failure to do this will result in the booking being cancelled.

6. CANCELLATION BY Treeline Chalets Ltd

Treeline Chalets reserves the right to make alterations or cancel a booking entirely and refund all monies paid.  Whilst Treeline Chalets will endeavour to make every effort that this does not happen, if it is completely unavoidable, Treeline Chalets will contact the group leader immediately.  If this does happen we will endeavour to make alternative arrangements for the same value for accommodation if available or offer a full refund.  Treeline Chalets accepts no legal liability and will pay no other compensation. No form of compensation or refund will be paid if a cancellation is caused by events amounting to Force Majeure (Force Majeure such as warfare, riots, civil unrest, terrorist activity, industrial dispute, weather, lack of snow, road closures, including access roads to Morzine, epidemics, natural or technical disasters, nuclear war or similar events out with our control.)


Deposit payments are non-refundable. You or any member of your party may cancel your holiday at any time providing that the group leader makes the cancellation in writing/email.  Treeline Chalets accepts no responsibility for non-delivery or non-receipt of the written cancellation.  The date of the cancellation will be the date that Treeline Chalets Ltd receives the cancellation letter/email. Your deposit will be retained and cancellation charges levied as follows:

10 to 6 weeks before commencement of holiday : 50% of total holiday cost

6 to 4 weeks before commencement of holiday:  75% of total holiday cost

4 or less weeks before commencement of holiday: 100% of total holiday cost


It is a condition of booking that you have adequate travel insurance to cover you for the period while you are on holiday at Treeline Chalets. If you have no pre-existing policy, we recommend that you take out a policy at the same time that you book your holiday.

Your policy must at least include the following: –

1. Emergency Medical Expenses including, amongst other costs; ambulance charges and repatriation

2. Cancellation of your trip or Curtailment cutting short your trip

3. Personal Liability to include, amongst other liabilities; damage caused by your (or your party’s) negligence to the property in which you are staying and may not include a clause which restricts actions being taken against a travelling companion other than family and must include contractual liability of the party leader for the actions of his part 

4. Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay

The policy must include the activities you are likely to do and in particular skiing and snowboarding on and off piste with or without a guide

The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel the policy nor vary the terms usually following medical reasons unless there has been individual underwriting with specific terms. 

Note:- There are of course other sections to a Travel Insurance policy such as Baggage and ski equipment, Legal Expenses, Personal Accident and so on. 

In the event that you fail to obtain suitable Travel Insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.


Treeline Chalets Ltd does not accept any liability for or pay compensation for:

Any event or circumstance that Treeline Chalets could not foresee or avoid, amounting to Force Majeure such as warfare, riots, civil unrest, terrorist activity, industrial dispute, weather, lack of snow, road closures, including access roads to Morzine, epidemics, natural or technical disasters, nuclear war or similar events out with our control.

Any financial loss or damage to property suffered to you the customer other than due to negligence by the company.

Any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, machinery or appliance in the property or garden.

Delays, missed flights or resulting costs incurred by the client due to circumstances out of their control with regards to airport transfers. These circumstances can include but are not limited to, the following examples: Road traffic accidents causing delays, vehicle breakdown, severe weather conditions, deaths or accidents causing injury on the roads, unforeseen problems caused by other passengers or any action of a third party that damages vehicles.

Any cancellation, loss, delay or costs arising from or connected with adverse weather conditions, avalanche, landslides, snow conditions and the effect these have on the travel arrangements, accommodation or activities.

Any limitations imposed by the resort authorities, ski-lifts, the ski schools or the ski hire operator.

Any loss or damage or inconvenience caused to the customer if the chalet is damaged or destroyed before the start of the holiday, in such an  event treeline chalets will endeavour to refund all sums previously paid in respect of the holiday.

Any personal injury or death to the customer for their duration of stay.

Treeline Chalets Ltd liability to the customer will never exceed the amount paid by the customer for their holiday.


All guests should act in a manner as to not affect or disrupt the enjoyment of the other guests in the chalet, the neighbours or the local residents or have a negative effect on the reputation of Treeline Chalets.  This includes excessive noise within the chalet.  All guests must not threaten the condition of the chalet. There is a no smoking policy in all properties of Treeline Chalets. The chalet must be left in the same condition as it was at the start of your holiday.  Treeline Chalets reserves the rights to recover from our customers the cost of breakages, damage, soiling or staining to accommodation or furnishings caused by the customers.  If the behaviour of the customers seriously impairs the enjoyment of other paying customers then Treeline Chalets reserves the rights to refuse to further accommodate the guilty party and contractual agreement with said party will cease to exist.

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