Key Responsibilities: 

Overseeing our portfolio of properties:

• Responsible for all health and safety features, including regular checks of utilities (heating, electrics, water, gas, fuel etc)
• Overseeing maintenance and repair, including where possible carrying out repair in house, or dealing with external contractors
• Ensure customer satisfaction, working closely with all of the management team to help provide the best holiday possible for all our guests. 
• Account management – Maintain and develop relationships with property owners, anticipating their needs during visits to resort and keeping records of chalet specific requirements from an operational and sales capacity.
• Key team member for onboarding new properties including building and maintaining online presence through our website and partner websites. 
• Source, develop and maintain Property interiors.  This requires care and attention to Interior items of each property such as white goods, soft furnishings, linen and appliances 
• Regular thorough property inspections  
• Use initiative and discretion to solve problems on the ground, seeking advice from the management team where appropriate. 
• Responsible for developing, building and maintaining a property management system.
• Responsible for the closing and opening of properties for each season, including property amenities such as Swimming pool, sauna, hot tubs and steam rooms.  
• Fleet manager for company vehicles 
• Budgeting – support the Operations Manager with property invoicing and management
• Work closely with the Resort manager as a key operational seasonal manager
• Ambassador for Treeline Chalets throughout resort

Key Technical Skills, Knowledge, Experience and Behaviours: 

• Love of skiing / snowboarding / mountain biking and the mountains
• Experienced with health and safety legislation/protocols
• Practical and able to confidently fix the majority of minor maintenance issues to a high standard, without the help of external tradesmen.
• Computer literate, and experienced using some or ideally all of the following programmes: Google suite, Microsoft Office (excel / word), Adobe Suite, Asana.
• Degree educated, or with equivalent trade qualifications or industry experience
• Highly organised and details orientated with the ability to work independently, with good time management skills 
• Calm under pressure, and able to handle multiple situations simultaneously
• ‘Can do’ attitude: willing to tackle any problem and able to effectively prioritise when faced with multiple tasks
• Adaptable to change and will thrive in a fast-paced environment
• Enthusiastic, confident and warm, you want to be part of a team that works hard, supports each other and has fun with it along the way.
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
• A wish to work for a small business, and an interest to understand the bigger picture whilst managing the day to day
• Business French and English, Ideally B1 level or above preferable
• Previous hospitality experience desirable 
• Excellent communicator
• Full clean Drivers Licence held for min. 3 years

The right candidate will be taking a core role in an award winning, independent chalet company and will be excited by the prospect of getting involved in all areas of the business to help it grow and develop.