Property & Resort Manager

We are now recruiting an experienced Property & Resort Manager to join our management team in Morzine.

The Property & Resort Manager will have overall responsibility for our portfolio of properties, maintaining standards, and ensuring compliance with all relevant regulations. They will ensure all properties operate smoothly on a weekly basis, maintaining our consistent high standards from the cleaning team, and liaising with guests as required to provide the best holiday possible for all our guests. They will be a core member of the management team, working closely with the operations manager as well as communicating with owners. They will also participate in helping to grow the business, and develop new procedures and policies to ensure we constantly improve. 

The role is diverse so a degree of flexibility will be required. Excellent communication and organisational skills, delegation and time management are all very important attributes for the role. The successful candidate will also be able to speak French at an intermediate to advanced level. 

Key Responsibilities: 

Overseeing our portfolio of properties:

  • Responsible for all health and safety features, including regular checks of utilities (heating, electrics, water, gas, fuel etc)
  • Overseeing maintenance and repair, including where possible carrying out repair in house, or dealing with external contractors
  • Ensure customer satisfaction, working closely with all of the management team to help provide the best holiday possible for all our guests. 
  • Maintain and develop relationships with property owners, anticipating their needs during visits to resort and keeping records of chalet specific requirements.
  • Regular thorough property inspections  
  • Manage and coordinating the seasonal housekeeping team and property changeovers, creating a cleaning rota for the team, anticipating and preparing for busy periods in advance and ensuring high standards are met before guests arrival.
  • Liaise with in resort guests as required and be on call for any maintenance issues during the season
  • Use initiative and discretion to solve problems on the ground, seeking advice from the management team where appropriate. 
  • Creating and maintaining a user guide for all properties
  • Set up and close down pre and post seasons
  • Ambassador for Treeline Chalets throughout resort
  • Storeroom and stock management
  • Fleet manager for company vehicles 

Key Technical Skills, Knowledge, Experience and Behaviours: 

  • Intermediate to advanced French
  • Highly organised and details orientated
  • Experienced with health and safety legislation/protocols
  • Practical and able to confidently fix the majority of minor maintenance issues to a high standard, without the help of external tradesmen.
  • Computer literate, and experienced using some or ideally all of the following programmes: Outlook, Microsoft Office (excel / word), Adobe Suite, Asana.
  • Degree educated, or with equivalent trade qualifications or industry experience
  • Ability to manage own time, and self-motivated with excellent follow through
  • Calm under pressure 
  • ‘Can do’ attitude: willing to tackle any problem and able to effectively prioritise when faced with multiple tasks
  • Love of skiing / snowboarding / mountain biking and the mountains
  • Previous hospitality experience desirable 
  • Excellent communicator
  • Full clean Drivers Licence held for min. 3 years

The right candidate will be taking a core role in an award winning, independent chalet company and will be excited by the prospect of getting involved in all areas of the business to help it grow and develop. 

 

To apply...

To apply please send a copy of your CV and a cover letter about yourself and explain why you would be a good fit for the role to [email protected], or call 01483 220 505 for more information. 

Applications must be submitted before 15th May 2022. Due to the high volume of applications, only those selected for an interview will be contacted. 

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