Resort Manager

Role Title: Resort Manager

Location: Morzine, France

Contract: Seasonal

Reports to: Operations Manager

Summary of the Role:

The Resort Manager will oversee the delivery of all services for our guests with a key focus on people management and logistics. From ensuring you have the correct information ahead of their arrival through to their departure you will oversee the team running the day to day of the business in resort. The role is a key member of the operations team, in a client facing position to ensure any queries are dealt with in a calm and suitable manner. The role will work closely with the management team to help provide the best holiday possible for all our guests and to create an enjoyable working environment for all staff. The role is diverse so a degree of flexibility will be required.

Key Responsibilities:

Ensure customer satisfaction, working closely with all of the management team to help provide the best holiday possible for all our guests.
Support with the training and retention of seasonal staff, ensuring all paperwork is completed in a timely manner
Day to day management of the Seasonal Resort teams including being ‘on call’ and managing the ‘on call’ rota.
Manage and maintain all Stock and stock management procedures
Maintain supplier relationships
Health and Safety – Ensure Health Safety regulations and procedures maintained and adhered to.
Support and manage our product quality across all areas of our delivery.
Use initiative and discretion to solve problems on the ground, seeking advice from the management team where appropriate.
Support in the opening and closing of properties for the winter season, including property amenities such as Swimming pool, sauna, hot tubs and steam rooms.
Day to day fleet manager for company vehicles
Budgeting – support the Operations Manager with seasonal budgeting and record keeping of receipts and expenses.
Ambassador for Treeline Chalets throughout resort

Key Technical Skills, Knowledge, Experience and Behaviours:

Love of skiing / snowboarding / mountain biking and the mountains
Highly organised and details orientated with the ability to work independently, with good time management skills
Calm under pressure, and able to handle multiple situations simultaneously
Managerial experience: able to delegate, provide feedback and develop strong relationships with the team
A track record of managing short contract/temporary staff and a natural ability to build the team dynamic
Excellent interpersonal and communication skills in person, telecomms (phone) and written/email
Adaptable to change and will thrive in a fast-paced environment
Previous experience in the ski industry, and ideally in managing catered chalets or a property portfolio is a bonus.
A passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
‘Can do’ attitude: willing to tackle any problem and able to effectively prioritise when faced with multiple tasks
Enthusiastic, confident and warm, you want to be part of a team that works hard, supports each other and has fun with it along the way.
A wish to work for a small business, and an interest to understand the bigger picture whilst managing the day to day
Business French and English, Ideally B1 level or above preferable
High level of computer literacy, and experience using most if not all of the following programmes: Google suite, Asana, Chaletmanager, Stripe
Full clean Drivers Licence held for min. 3 years

To apply, please email us a CV and cover letter (both in pdf format) to [email protected].

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