Resort Rep

The successful candidate will help to ensure our guests receive the best holiday possible whilst in resort. They will act as a point of contact between guests and the management team, and work with the resort manager to ensure smooth changeovers on busy weekends. Working closely with the Resort Manager, they will ensure consistent high standards from the cleaning team, liaise with guests to deal with any issues and have a hands on attitude to deal with any issues in a timely manner. 

A high standard of spoken French is essential for this role. The role is diverse, so a degree of flexibility will be required. Great communication and organisation skills, delegation and time management are all important attributes for the role.

To apply, send an up to date CV and cover letter about yourself and relative experience to [email protected]

General

  • Ambassador for Treeline Chalets throughout resort
  • Ensure customer satisfaction – work closely with all the management team to help provide the best holiday possible for all guests
  • Be the main point of contact for the seasonal cleaning staff. Clear communication of the rota, monitoring hours, and ensuring changeovers are complete in time and to the Treeline standard
  • Help out with cleaning as required
  • Use initiative and discretion to solve problems on the ground, seeking advice from the management team where appropriate

Training & Set Up/Close Down

  • Train the seasonal cleaning team
  • Property set-ups and close downs
  • Maintaining stock levels for welcome packs and cleaning supplies
  • Pre-season full linen inventory
  • End of season close downs and linen inventories 

Day to Day Responsibilities

  • Be first point of contact for our guests: virtual meet & greets, help and advice for guests e.g. booking lessons/activities/equipment hire
  • Manage the cleaning team: communicating the rota, signing off timesheets and providing feedback to ensure standards are met
  • Checking all properties have been cleaned to an appropriate standard prior to guest arrival
  • Monitoring damage and maintenance issues – reporting to the management team where necessary
  • Compile feedback from guests, recording any concerns and passing onto the management team 
  • Deal on a call out basis with any issues that arise, e.g. utilities, power-cuts, entertainment system and equipment hire
  • Take outstanding guest payments for transfers and lift passes in a timely manner (arrival day)
  • Coordinate with office team any last minute changes with payments and passes
  • Responsible for linen across all properties
  • Assisting with changeover cleans in chalets, as required

General Resort Support

  • If requested by the Resort Manager, the Rep may be required to help with resort shuttles, delivery driving, cleaning of chalets or cover shifts in the central kitchen
  • Ensure Health & Safety regulations are being met and log all incidents

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