FAQs

Frequently Asked Questions

About your stay in Morzine…

When is the final balance due?

A deposit of 30% is required to secure a booking and the final balance is due 10 weeks before arrival date. We will send you an email reminder before this date to keep you right too. If you make a booking which is less than 10 weeks away, full payment will be required on booking.

What time is Check in? And Check out?

Check in time is from 4pm on arrival day, if you arrive before this time, please get in touch and we can arrange bag storage for you but we are unable to offer you access to the property.

Check out time is 10am, again if you are departing later, we can help with bag storage but we need all guests to vacate the property by 10am latest unless prior arrangements have been made.

How do I book lessons?

For lessons, we recommend booking these in advance. The prices vary depending on what you are looking for (private or group lessons) and which ski/snowboard school you choose. All bookings need to be made directly with the ski/snowboard school. You can find our recommended providers listed on our website here >> 

How do I book airport transfers?

Geneva Airport is the closest airport and is approximately 75 minutes drive from Morzine. We can also help our guests arrange transfers at excellent prices from Geneva airport, please click here for more details.

What are the childcare options?

There are several childcare options in and around Morzine, and you can find our recommended providers and more information about them listed here. You will need to contact them directly to make a booking. If we can assist, please just ask!

What's the difference between the lift pass types?

There are 2 types of pass available:

  • a Portes du Soliel (PDS) pass which covers the ‘full area’
  • a Morzine/Lesgets pass which covers the ‘local area’

A full area lift pass offers a much greater ski area (including the local area) & a bigger variety of terrain. The local area offers a good area for beginners and young families and those is ski school may only require a local area pass. Price wise, a local area pass (adult 6 day) costs less than a full area PDS pass as it is a smaller area.  You can see the full pricing here >> 

Avoriaz area passes are available for 1 or 2 days only.

What activities are there for non-skiers/snowboarders?

Morzine is a traditional French village in the mountains, rather than a purpose built ski resort, which means there is lots to do for non skiers/snowboarders in the winter! We’ve put together a list of our top recommended non-ski activities here >> www.treelinechalets.com/non-ski-activities-morzine/

What is your Covid-19 Policy?

We have updated our booking terms with a new Covid-19 policy which means if you any of the below conditions are in place for the dates of your holiday or 7 days prior, we will offer you a 100% credit note for use within 24 months or a refund of 80% :

  • FCO warning against travel to France or Morzine
  • Government imposed quarantine period on return to the UK
  • Quarantine period imposed by the French authorities
  • Property is closed due to French Government restrictions

You can find out more here: https://treelinechalets.com/covid19/

Plus our full terms and conditions here: https://treelinechalets.com/terms-and-conditions/

What are the emergency numbers in France?

In France there are different numbers for different emergencies, but all services can be reached via a central operator from your mobile by calling 112

AMBULANCE: 15

POLICE: 17

FIRE: 18

Have another question? Then do get in touch…

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